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Request Service / Repair

If you would like to request a Service or Repair, please call our customer care team on:

0844 391 0999 (option 2) Monday – Friday: 8.15am – 5pm / Saturday: 8am – 12pm

If you are experiencing a problem with your appliance, we ask that you follow the simple initial checks below before logging a call with us:

+ Check that you have an electricity supply to your appliance and the power switch is on
+ If you have a pre-pay gas/electric meter, check that there is sufficient credit left
+ If possible check that your mains gas is turned on
+ Check that your mains water supply is on
+ Check any boiler controls/programmers/thermostats are on and if battery operated the batteries are not flat
+ If your problem relates to one water outlet, we advise that you contact your local plumber first to check the pipework

If you have checked all of the above and everything is in order, please have the following information to hand so that we can handle your request efficiently

+ Have you got hot water?
+ Have you got central heating?
+ Is there any visible damage to the flue outlet?
+ Boiler Model Name
+ Boiler Serial Number

Our Customer Care Team are available to help you on:

0844 391 0999 (option 2) Monday – Friday: 8.15am – 5pm / Saturday: 8am – 12pm

Service Repair / Request Form

You can request a service / repair now online, however if your request is urgent, please do phone us.

Please tell us the location of the property
If you have requested a call recently and have
your call reference number please enter it here:
Title
Surname*
Address*
Contact number*
Contact Email*
Appliance Model
Serial Number
(Your appliance serial number is usually located
underneath the appliance or under the flap
Type*
If you have a fault, please describe it, include details
of whether you have heating/hotwater, noises,
regularity of problem.
* Required field
INFO: Your boiler must be serviced annually to validate your warranty, we can service your appliance at the same time by paying an additional charge. Tick here to also request your service. We aim to respond to your request within 6 working hours if you requirement is urgent please call our customer care team directly on: 0844 391 0999.

Our opening times are: 8.15am - 5pm Monday – Friday or Saturday 8am - 12pm.